Returns & Exchanges
We want you to feel confident and empowered in your Playful Promises pieces, which is why we offer a 30-day return window for all unworn items with original tags and hygiene seals intact. Please note that for health and safety reasons, certain intimate items cannot be returned if the seal is broken.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels are attached and the hygiene strips have not been removed.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing