Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit, or contacting our style experts for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags and hygiene seals intact. Please note that for health and safety reasons, certain intimate items cannot be returned if the seal is broken.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically during the checkout process.
Are your products ethically sourced?
Absolutely. Playful Promises is committed to ethical manufacturing. We work closely with our suppliers to ensure fair wages, safe working conditions, and high-quality craftsmanship in every piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.